Our story

Our journey

We set out with a bold ambition: to support the NHS by optimising medicines and ensuring patients received the best possible care. From the very beginning, our focus has been on innovation, collaboration, and real-world impact.

Find out more about how we’ve evolved below.

2007: The beginning

We began with a mission to save the NHS money through medicines optimisation – helping to improve efficiency and patient outcomes.

2011: Expanding our horizons

We took a significant step forward by launching our Active Implementation service, driving real change in medicines optimisation. This year also marked our introduction to digital health, as we licensed the first version of Clinitouch from the US, laying the foundation for future innovation.

2015: Patient education and digital health

Recognising the importance of patient education, we introduced structured diabetes education to empower individuals to manage their health effectively. This year also saw a major milestone—our very own Clinitouch platform was launched, bringing virtual care to the forefront of healthcare delivery.

2016: Supporting Primary Care

Building on our expertise, we expanded into primary care by operating GP practices, bringing our patient-first approach directly into the heart of communities.

2018: Introducing Spirit Pharmacy

Our online pharmacy was started with a mission to help people with diabetes get access to their medicines, helpful items, and expert advice, faster.

We have since expanded much wider, offering a personal, expert pharmacy service, with the added convenience of delivering your medications directly to your doorstep, for free.

2024: Spirit Primary Care spreads it's wings

After years of growth and impact, we empowered Spirit Primary Care to embark on its own journey. With a strong foundation and a dedicated team, it now continues to build on our mission independently.

2024: Taking diabetes education to the next level

Born from our desire for more people to get the benefit from our award-winning diabetes education we developed train-the-educator – an approach that enables people worldwide to become accredited educators to deliver our EMPOWER diabetes programmes.

2024: New weight management service introduced

Spotting an opportunity in the market to combine our ethical patient-led approach with our existing skills in patient education and our online pharmacy, we set up a weight management service using weight loss in injections.

What sets us apart

We’re not just another healthcare company.

We’re challengers, problem solvers and passionate innovators.

We believe that real change comes from simple but bold ideas, action and an openness to doing things differently.

Find out more

Looking ahead

Healthcare is always changing and so are we. The future is bright and our team are always setting their sights on new challenges, bold goals and exciting opportunities. Everyone has something they're fired up about for the year ahead - so what's on the horizon for 2025?

" I can’t wait to see Clinitouch launch in new countries and explore new therapy areas where it can truly make a difference!"

Sarah Marie-Gregory

"Growth! And the challenges and rewards that come with it!"

Angela Tyler, Finance Director

"Winning new contracts and helping more people with their type 2 diabetes"

Paula Jeffs, Education Services Team Leader

"Further developing EMPOWER and launching our type 1 diabetes education course"

Claire Pridige, Education Services Manager

"I'm looking forward to improving our meds op offering and working closer with the meds op team to deliver brilliant results."

Maddie Tudor, Senior Marketing Executive