Diabetes Product Upgrade
Continuous Glucose Monitor and Blood Glucose Meter
Find all the essential information you need about the recent updates to your continuous glucose monitor (CGM) and blood glucose devices.
Our team is dedicated to supporting you throughout this transition and ensuring you have the tools and knowledge to effectively manage your diabetes.
We understand that transitioning to new Continuous Glucose Monitors (CGMs) or Blood Glucose Meters can bring questions, and we’re here to provide clear, accessible support. This page offers comprehensive resources, including user guides, instructional videos, and online training sessions led by healthcare professionals; all designed to ensure you confidently and effectively manage your diabetes with your upgraded devices.
Information and Support
Product information – Find everything you need right here! Access user guides, watch helpful videos, and download resources to help you get the most out of your device.
Getting started with your CGM – If you are switching to CareSens Air CGM, to get started simply scan the QR code on your CareSens Air box, or user guide and follow the step-by-step instructions.
Online training session – Join our free virtual sessions led by our nurses or pharmacists and learn how to use your new device with live demos and Q&A. Simply book you place online, or email spirit.booking@nhs.net.
Patient evaluation form – We value your feedback. Please take a moment to fill out our patient evaluation form so we can continue to improve our products and services.
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Find out moreDiabetes Training
Managing diabetes effectively starts with the right tools and knowledge. Our diabetes training is designed to help you feel confident using your products, with easy-to-follow guidance every step of the way.
What to expect from your training
Our comprehensive training is broken into simple, digestible sections, allowing you to learn at your own pace.
- Introduction & objectives
Understand what you’ll learn and how this training can help you to manage your diabetes more effectively. - Product overview
Get familiar with the product, its components, and how they work. - Step-by-step instructions
Step-by-step instructions for correctly and comfortably using the product. - Setting up the apps (only if needed)
A guided walkthrough of downloading, setting up, and navigating the CareSens app to personalise your settings and track your data. - Sharing data with your healthcare provider
Learn how to easily share your glucose readings for better communication and personalised care. - Additional resources & support
Explore FAQs, tutorials, and support materials. - Q&A session
Get your questions answered in a dedicated open forum.
Don’t miss out on this opportunity to enhance your diabetes management. Book your online training session today, or email spirit.booking@nhs.net.
Have a question?
If you use our products or services and want to get in touch, simply fill out your details and a member of our Customer Support Team will be in touch.